Some apps let you cancel a subscription and keep what you paid for until the period ends. This one says the opposite in its own listing. “Cancel” and “end the term” are different acts, and the sentence that matters is one line long.
Nothing below is my opinion of the company. It is a transcription of what its store listing states, plus Apple’s documented route for the money you already paid.
The sentenceRead it once, slowly
“Subscriptions cannot be cancelled during the active subscription period.”
Simply Piano: Learn Piano Fast, app description supplied by Simply Ltd, as published in its store listing
Most listings say something like the opposite: cancel any time before renewal and you keep access until the end. Here the terms are stricter, and because it is stated in the store description, you can hold the company to it — but only once you have noticed it, which nobody does at the moment they tap “start free trial”.
What “cancel” can still meanTwo different actions
Stop the next charge
The listing tells you where: “Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase.” Turning auto-renewal off is always available.
End the period you are in
That is the door the first sentence closes. The term runs, and the money with it, even if the child has lost interest by week two.
The arithmetic people missTwenty-four hours, twice
The listing states both: “All recurring subscriptions will auto-renew unless auto-renewal is turned off at least 24 hours before the end of the current period.” and “Account will be charged for renewal within 24-hours prior to the end of the current period, at the cost of the chosen package.”
Read them together and the safe margin is not one day — it is two. The charge can be taken a day before the anniversary, and the switch only works if it is off before that. The reminder you set for the renewal date is already too late.
One more line worth knowing before a trial starts: “Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.” A trial ending early because you upgraded does not hand the leftover days back.
If you already want outThe route, in Apple’s words
- Turn off auto-renewal today, whatever else you do.It stops the next term. It does not refund the current one.
- Then ask for the money back through the store, not the app.Apple’s instruction: “Sign in to reportaproblem.apple.com.” The purchase belongs to the account that paid.
- Pick the right item and submit.“Choose the app, subscription, or other item, then choose Submit.”
- If the charge is still pending, come back tomorrow.Apple says plainly: “If the charge is pending, you can’t request a refund yet.” This is where most people give up.
- Allow for the wait.“Wait 24 to 48 hours for an update on your request.” Keep the reply; a second request citing the first is more effective than a new one.
- Before the next purchase, read the listing’s subscription block.It is boring and it is where the cancellation rule lives. Two lines of skimming saves a term.
What this listing does not answerThree honest gaps
| You may want to know | Status in the listing |
|---|---|
| Whether the app listens to your playing, and what happens to that audio | The description says it is a way to learn piano and that it “Works with any piano or keyboard”. It says nothing about the microphone, so I am not going to describe it. The privacy policy address printed at the end of the listing is where that is answered. |
| Whether the price shown at sign-up is the renewal price | The listing states the charge happens “at the cost of the chosen package” but publishes no figures, so compare the price at confirmation with the price in your subscription list. |
| Whether a refund is granted part-way through a term | Not stated here. Apple decides that one, case by case — which is why the route above starts a request instead of assuming a right to one. |
The quoted sentences are the developer’s own store description, retrieved from the store’s public catalogue interface and checked word for word. The company’s privacy and terms pages, whose addresses the listing prints, were not verified by us, so we make no claim about them. Prices, plan names and the exact cancellation rule can change; the copy inside the app at the moment of purchase is what binds. Nothing here is legal advice, and we did not buy, cancel or refund anything to write it.
- Every quoted app sentence — the description Simply Ltd supplies for its own store listing, retrieved from the store’s public catalogue interface and compared character by character with this page, including the cancellation sentence, both 24-hour clauses, the trial-forfeiture clause and where subscriptions are managed.
- The refund steps — Apple Support’s own page on requesting a refund, retrieved directly from Apple and quoted word for word.
- One store image — supplied by the developer; the caption says what it sells and what it does not show.
- Our own reading — the two-clocks arithmetic, the cancel-versus-end distinction and the gap table.
The app page here is Simply Piano, on the learning and education hub. The same money trap in different costumes: cancelling before a renewal, stopping a game charging overnight, and why subscriptions hide in another menu.
Written by the Dlzer editorial desk. Not affiliated with, endorsed by or sponsored by Simply or Apple. Names and marks belong to their owners; quoted lines are each company’s own statements, and a cancellation term is reported here, not interpreted.