Stops get lost in Google Maps for three reasons, and two of them happen after you press Start. Build the whole route first, drag the stops into the order you want, and only then begin navigation — the app treats a running trip as a fixed thing you steer, not a list you edit.
The edit control’s name moves between versions; the steps below are written so they still work when it does.
What the app promisesThe sentence that explains the behaviour
Google Maps, from its own app-store description (Google LLC).
“Live” and “real-time” are the two words that matter here. The app is built to recalculate what you are doing right now — that is its best feature, and it is exactly why a half-planned route gets eaten. Once navigation is running, the trip in front of you is the current one; the stops you meant to add are a plan, and plans live somewhere else.

Why your stops vanishThree causes, in order of how often they bite
The order that worksPlan, reorder, then drive

Two habitsThat make multi-stop days boring, which is the goal
- Name your saved places after the errand, not the street. “Battery return” beats an address you will never remember.
- Rebuild tomorrow’s route tonight, on Wi-Fi, sitting down. Planning while parked with a passenger is how stops get dropped.
The exact label and position of the add-stop control in your version — it is not named in Google’s own store description, the app’s help centre was not reachable from the network used to write this, and we did not run the steps on a live account. The sequence above is written to survive a renamed button. We also did not test how many stops a single route accepts, or how the behaviour differs between iPhone and Android; both are worth checking on your own device before a day that depends on it.
- Both quoted sentences — the app description Google supplies for its own store listing, retrieved from the store’s public catalogue interface and checked word for word against this page.
- Two store images — supplied by Google and served by the store; captions say what is visible in each frame and point out what is absent, which is part of the point.
- The three causes, the five-step order and the two habits — our editorial reading of how a live-navigation product behaves. Not vendor claims, not test results.
- Not verified — cross-device sync, the stop limit, and any Android-only behaviour.
The page we keep for the app is here, on the shopping, local life and travel hub with the other apps people use to get places. If a step above does not match your screen, tell us what your version says.
Written by the Dlzer editorial desk. Not affiliated with, endorsed by or sponsored by Google. Google Maps is Google’s product and mark, used here to identify the app; quoted lines are the company’s statements about its own product.
